Housekeeping Supervisor

Marriott Resorts Hospitality Corporation; United States; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free On-Site Parking

Free Fitness Center use

Discounted meals

Complimentary soft drinks

Department celebrations

Associate Appreciation Week

Monthly associate recognition and risk

Company branded winter coat and work

Job summary

Marriott Vacations Worldwide is seeking a Housekeeping Supervisor to manage the housekeeping team, inspect villas/rooms and public areas, and ensure outstanding owner/guest satisfaction. You will run occupied villa/room reports, verify status, prioritize cleaning, and coordinate with Engineering, Front Office, and Laundry.

This full-time, on-site role requires a valid driver’s license and a flexible schedule including weekends and holidays.

Qualifications

• Supervisory experience in hospitality housekeeping or similar role.
• Strong guest-service orientation and problem-solving skills.
• Effective communication with diverse teams.

Responsibilities

• Supervise housekeeping staff to ensure guest satisfaction.
• Inspect villas/rooms and public areas for quality after cleaning.
• Run occupancy reports, verify status, and prioritize cleaning.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry.
• Assist in hiring, training, scheduling, evaluating, and coaching staff.
• Communicate issues to the next shift and Front Desk.
• Maintain safe, professional appearance and adhere to policies.
• Work a flexible schedule including weekends and holidays.

Skills

Supervisory experience

Customer service

Communication

Scheduling

Job description

Hourly Rate: $25.05 Hourly Wage: $25.05 Shift: 1st/2nd; must be available to work weekends and holidays Requirement: Valid driver’s license required Position type: Full Time

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other duties as requested. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perk:

• Free On-Site Parking
• Free Fitness Center use
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members