Front Desk Agent

Marriott Vacations; United States; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Free on-site parking

Uniform laundering

Discount at on-site food & beverage

Shoe credit

Bi-annual team events

Quarterly celebrations

Associate of the Month

Associate Appreciation Week

Guest Satisfaction Survey rewards

Job summary

Marriott Vacations Worldwide is seeking an on-site Front Desk Associate to check guests into villas, review amenities, hours of operation, and local activities.

You will listen to guests, address questions and requests, and coordinate with other departments to resolve issues, while explaining room features and services.

This role may involve bellman duties and requires availability for weekends and holidays, with physical tasks such as lifting up to 25 lbs.

Qualifications

• Available to work various shifts, holidays, and weekend days.
• Ability to lift/carry up to 25 lbs and stand for extended periods.

Responsibilities

• Checks Owners/guests into villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Hourly Rate: $20.05
Shift: 1st/2nd - full‑time position; must be available to work during weekends and holidays.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit Eligibility will vary by position

Site Specific Perks

• Free on‑site associate parking during shift
• Uniform laundering (Front Office, Engineering, and Housekeeping)
• Discount at all on‑site Food & Beverage outlets
• Work shoe credit through Shoes for Crews twice a year
• Bi‑annual team building events
• Quarterly celebrations
• Associate of the Month
• Associate Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Qualifications & Physical Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.