Front Desk Operations Supervisor

Hyatt Vacation Club at Northstar Lodge; Truckee (CA); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Free Parking

Associate Appreciation Week

Seasonal Retention Bonus

Job summary

Hyatt Vacation Club is seeking a Front Desk Ops Supervisor to oversee guest check-ins, room assignment and key issuance, while ensuring superior guest service and adherence to standards.

The role requires weekend/holiday availability and involves processing guest requests, maintaining daily reports, and handling payments securely. Competitive benefits accompany a supportive work environment.

Qualifications

• Available to work various shifts, including holidays and weekends.
• Background and drug screening may be required per policy.
• Able to reach overhead and below the knees, stand and walk for extended periods, and lift up to 25 lbs.

Responsibilities

• Process guest check-ins, verify identity, assign rooms, and issue keys.
• Accommodate guest requests and follow up to ensure requests are met.
• Compile and review daily reports and logs.
• Answer and record guest calls and concerns.
• Secure valid payment forms before issuing room keys.

Job description

Hourly Rate: $27.00

Are you looking for a place where meaningful moments are made together?

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: $27.00

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Front Desk Ops Supervisor, a typical day will include:

• Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
• Accommodates guest requests, contacting appropriate staff if necessary.
• Follows up to ensure requests have been met.
• Compiles and reviews daily reports/logs/contingency lists.
• Answers, records, and processes all guest calls, requests, questions, or concerns.
• Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Front Desk Ops Supervisor at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.