Front Desk Agent

Hyatt Vacation Club at High Sierra Lodge; Incline Village (NV); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

On-site parking

Associate recognition

Coat & shoe stipend

Job summary

Hyatt Vacation Club at High Sierra Lodge in Incline Village, NV is hiring a Guest Services Agent to welcome Owners and guests, share local attractions, and help deliver memorable vacation experiences.

This full-time role offers an hourly wage of $23, weekend and holiday shifts, on-site parking, and benefits including medical/dental/vision, 401(k), tuition reimbursement, and growth opportunities. You will check guests in, answer questions, and coordinate with other departments to resolve requests.

Qualifications

• Available to work varied shifts, including weekends and holidays.
• Willing to work on-site at Incline Village.
• Ability to lift up to 25 lbs as needed.

Responsibilities

• Checks Owners/guests into villas and reviews amenities and local activities.
• Responds to questions and coordinates with departments to resolve issues.
• Assists with bellman and runner duties as needed.

Job description

Hourly Rate: $23.00

Are you looking for a place where meaningful moments are made together?Hourly Wage: $23.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online