Front Desk Supervisor

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel; Houston (TX); On-site; USD 20,457 - 29,136; Full time

Job summary

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel is looking for a Hotel Front Desk Supervisor in Houston. The role involves overseeing daily front office operations, managing staff, and ensuring guest satisfaction. Responsibilities include resolving complaints, handling financial transactions, and training agents. Ideal candidates should have 1–3+ years of hospitality experience and strong interpersonal skills. The position offers compensation of $18 hourly.

Qualifications

• 1–3+ years experience in a hospitality role with supervisory experience preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to lead by example and manage time effectively.

Responsibilities

• Oversee front desk, bell, and concierge staff for efficient service.
• Resolve guest complaints promptly and handle VIP arrivals.
• Manage check‑in/check‑out, room assignments, and pre‑registration.

Skills

Interpersonal skills

Conflict resolution

Leadership

Time management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check‑ins/check‑outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment.

Responsibilities

• Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service.
• Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores.
• Operational Management: Manage check‑in/check‑out, room assignments, and pre‑registration for groups.
• Financial Control: Manage cash drawers, process payments, and audit guest accounts.
• Training & Coaching: Train, mentor, and provide performance feedback to front desk agents.
• Communication: Coordinate with housekeeping for room status updates and communicate shift information.

Qualifications

• Experience: Usually 1–3+ years in a hospitality role, with previous supervisory experience preferred.
• Systems: Proficiency in Property Management Systems (PMS) and Microsoft Office.
• Communication: Strong interpersonal, communication, and conflict‑resolution skills.
• Leadership: Ability to lead by example, work under pressure, and manage time effectively.

Compensation: $18 hourly