Front Office Supervisor & Guest Experience Leader

Crestview Management, LLC; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking an Assistant Front Office Manager for the Renaissance Concourse Atlanta Airport Hotel. The ideal candidate will oversee Front Desk operations, ensuring exceptional guest experiences and staff performance. This role emphasizes strong customer service skills, management capabilities, and an understanding of hotel operations.

Qualifications

• Energetic, proactive, and skilled in customer service.
• Excellent verbal and written communication skills.
• Able to analyze and resolve problems effectively.

Responsibilities

• Manage room inventory and ensure a high level of guest satisfaction.
• Supervise Front Desk staff and manage daily operations.
• Receive and resolve guest complaints promptly.

Skills

Problem solving

Multi-tasking

Customer service

Communication

Relationship building

Education

High school diploma or equivalent

Job description

A leading hospitality management company is seeking an Assistant Front Office Manager for the Renaissance Concourse Atlanta Airport Hotel. The ideal candidate will oversee Front Desk operations, ensuring exceptional guest experiences and staff performance. This role emphasizes strong customer service skills, management capabilities, and an understanding of hotel operations.