Hospitality Assistant

Forrest Solutions; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing firm in Atlanta is seeking a professional Receptionist / Front Desk & Hospitality Coordinator to be the first point of contact for guests, employees, and vendors. This role is crucial for creating a welcoming environment while ensuring smooth operations at the front desk. Key responsibilities include greeting guests, managing calls, providing administrative support, and maintaining security protocols. Ideal candidates will possess strong interpersonal and communication skills in a fast-paced setting.

Qualifications

• Excellent interpersonal and communication skills.
• Professional demeanor with a strong customer-service mindset.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Greet guests, employees, and vendors warmly and courteously.
• Assist with conference room setup and catering delivery.
• Maintain building security by following policies and procedures.
• Provide clerical support including scheduling and document production.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Organizational skills

Attention to detail

Proactive problem-solving

Job description

Receptionist / Front Desk & Hospitality Coordinator

Location: Atlanta

Employment Type: Full-Time

Schedule: Mon - Fri (8am - 5pm)

We are seeking a professional, detail-oriented Receptionist to serve as the first point of contact for guests, employees, and vendors. This role is essential in creating a welcoming environment while ensuring smooth front desk operations, hospitality services, and administrative support throughout the office.

Key Responsibilities

Reception & Guest Services

• Greet guests, employees, and vendors warmly and courteously, in person and by phone
• Answer, screen, and direct calls and inquiries appropriately
• Attend to guests’ personal belongings (coats, luggage) and offer beverages
• Provide coffee and refreshments and escort guests to meetings as needed
• Direct and escort guests and vendors throughout the building

Hospitality & Conference Support

• Ensure reception, conference rooms, and break rooms are neat, clean, and well-stocked
• Assist with conference room setup, catering delivery, and meeting breakdown
• Support pantry restocking and catered meeting requests
• Assist with concierge-style services such as reservations, car service, and travel coordination

Security & Building Operations

• Maintain building security by following policies and procedures
• Submit visitor requests and ID badge requests; issue visitor badges
• Monitor security logbooks and serve as the main point of contact for building access
• Generate and follow up on building work orders (maintenance, freight elevator bookings, etc.)
• Maintain a safe reception area by complying with all procedures and regulations

Administrative & Clerical Support

• Provide clerical support including scheduling, document production, copying, printing, and scanning
• Assist with updating email and phone directory lists
• Maintain organization of tech support materials for guest use
• Coordinate messenger services when needed

Mail & Supplies

• Process and sort USPS mail
• Handle FedEx and courier package processing
• Submit supply orders through approved vendors and stock supply areas

Additional Duties

• Maintain telecommunication systems (house phones and consoles)
• Assist with any other reasonable administrative or hospitality-related requests

Qualifications

• Excellent interpersonal and communication skills
• Professional demeanor with a strong customer-service mindset
• Ability to multitask and remain organized in a fast-paced environment
• Attention to detail and proactive problem-solving skills
• Familiarity with office equipment and basic administrative tasks
• Ability to work independently and as part of a team

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority Level: Associate

Job Function: Customer Service and Administrative

Industries: Staffing and Recruiting and Legal Services