Studio Front Desk & Guest Experience Associate

Equinox; United States; On-site; USD 19,000 - 26,000; Part time

Job summary

SoulCycle is seeking a part-time front desk associate to greet guests, manage check-ins, and support studio operations. You will provide high level customer service and hospitality, maintain the SoulCycle aesthetic, and assist instructors and management as needed.

Ideal candidates bring strong communication, multitasking, and problem-solving skills with a friendly, professional demeanor. Weekend availability and peak holiday shifts are required; pay is $16.35 per hour.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with varied personalities.
• Must have outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Multitasking

Communication

Problem solving

Organizational skills

Phone etiquette

Email etiquette

Team collaboration

Job description

SoulCycle is seeking a part-time front desk associate to greet guests, manage check-ins, and support studio operations. You will provide high level customer service and hospitality, maintain the SoulCycle aesthetic, and assist instructors and management as needed.

Ideal candidates bring strong communication, multitasking, and problem-solving skills with a friendly, professional demeanor. Weekend availability and peak holiday shifts are required; pay is $16.35 per hour.