Part-Time Studio Concierge & Guest Specialist

Equinox; Village of Roslyn (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

SoulCycle in New York is seeking part-time staff to support the studio’s front desk and guest experience. You will help manage daily tasks, assist instructors, and contribute to a welcoming, energetic environment that reflects our brand values.

As a member of the SoulCycle team, you will engage customers, maintain studio aesthetics, and participate in cleaning and prep duties to ensure smooth class check-ins and an outstanding guest experience.

Qualifications

• Experience delivering high-level customer service in fast-paced environments.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks efficiently.
• Friendly and professional phone and email etiquette.
• Strong organizational skills and positive attitude.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Communication

Multitasking

Organization

Phone etiquette

Positive attitude

Job description

SoulCycle in New York is seeking part-time staff to support the studio’s front desk and guest experience. You will help manage daily tasks, assist instructors, and contribute to a welcoming, energetic environment that reflects our brand values.

As a member of the SoulCycle team, you will engage customers, maintain studio aesthetics, and participate in cleaning and prep duties to ensure smooth class check-ins and an outstanding guest experience.