Front Desk & Guest Experience Lead

SoulCycle Inc.; Boston (MA); Hybrid; USD 2,066,000 - 2,755,000; Part time

Job summary

SoulCycle Inc. is seeking a Part-time Front Desk Associate in Boston. You will deliver exceptional hospitality to clients, support studio management, and help run daily operations with a positive, proactive attitude.

Responsibilities include assisting instructors with check-ins, maintaining the SoulCycle retail area, and upholding the studio’s distinctive aesthetic. Shifts include weekend availability and peak holiday coverage.

Qualifications

• Customer service experience required.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks without direction.
• Excellent communication with diverse personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Must have at least 3 days of availability weekly totaling 20 hours, with one weekend day.
• Peak holiday shifts are required for all employees.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Provide support to the SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires for the front desk staff team.
• Maintain product knowledge for all studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including cleaning of exercise equipment, floors and mirrors.
• Common area cleaning, including front desk, lockers, retail shelves, office and hallways.
• Bathroom and changing room cleaning.

Skills

Customer service

Multi-tasking

Communication

Phone etiquette

Teamwork

Positive attitude

Organizational skills

Availability incl. weekends

Job description

SoulCycle Inc. is seeking a Part-time Front Desk Associate in Boston. You will deliver exceptional hospitality to clients, support studio management, and help run daily operations with a positive, proactive attitude.

Responsibilities include assisting instructors with check-ins, maintaining the SoulCycle retail area, and upholding the studio’s distinctive aesthetic. Shifts include weekend availability and peak holiday coverage.