Student Success Services Specialist

El Paso Community College; El Paso (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

El Paso Community College is seeking a frontline Counseling/Student Services Assistant to provide routine academic and counseling information, assessments, and referrals for students on campus. The role emphasizes in-person work on campus as an essential function.

Responsibilities include answering phones, scheduling appointments, greeting students, distributing information, and supporting counselors and academic advisors.

Qualifications

• Associate's degree with 1 year related experience or equivalent combination.
• Transcript reflecting required education must be submitted.
• Strong customer service and telephone etiquette.
• Excellent oral and written communication.
• Strong interpersonal, organizational, and multitasking abilities.
• Ability to handle confidential information.
• Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint).

Responsibilities

• Provide routine academic/counseling information, assessment, and referral services for the District's students.
• In-person work on campus is an essential function of this position.
• Answer phone, schedule appointments, greet students, respond to questions, and refer students to other college support services.
• Distribute informational material to faculty, staff, and students.
• Provide support to Counselors and Academic Advisors as requested; assist with preparation for student registration of specialized populations such as Nursing and Health Careers, with generating course histories, and developing Excel spreadsheets using student information.
• Assist in the preparation of forms and reports.
• Screen students for counseling and student services.
• Assist counseling staff with new student orientation activities.
• Perform routine assessment of students' academic needs.
• Provide remote assistance to students, faculty, and staff. Plan, organize, and manage online calendars and sign-ins.
• Maintain students records, logs, and databases.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Oral communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Confidentiality handling

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

El Paso Community College is seeking a frontline Counseling/Student Services Assistant to provide routine academic and counseling information, assessments, and referrals for students on campus. The role emphasizes in-person work on campus as an essential function.

Responsibilities include answering phones, scheduling appointments, greeting students, distributing information, and supporting counselors and academic advisors.