Front Desk Specialist — Client Care (Tax Season)

H&R Block, Inc.; Olive Hill (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling in-person at our Olive Hill, Kentucky office. You will support daily office operations and assist tax professionals during tax season.

The role involves multitasking, warm client interaction, and handling confidential information with discretion. Evening and weekend availability is required, with on-site work and training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling in-person at our Olive Hill, Kentucky office. You will support daily office operations and assist tax professionals during tax season.

The role involves multitasking, warm client interaction, and handling confidential information with discretion. Evening and weekend availability is required, with on-site work and training provided.