Front Desk Specialist — Patient Experience

Pinnacle Treatment Centers, Inc.; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Training and certification programs

Comprehensive benefits package

STAR LRP program

Tuition scholarships

Job summary

Pinnacle Treatment Centers, Inc. is seeking a Receptionist to create a positive, patient-focused experience and provide full front-desk support including clerical tasks, cash handling, and coordination of supplies.

The role requires a HS diploma or GED, at least one year in an office setting (medical field a plus), and up to 10% travel as needed. A strong customer service mindset is essential.

Qualifications

• HS diploma or GED required, or verifiable work experience in lieu of education.
• At least 1 year of office experience; medical field a plus.
• Willingness to travel up to 10% as needed.

Responsibilities

• Welcome visitors/patients by greeting them in person or on the phone.
• Handle cash collection and daily balancing.
• Perform clerical tasks including typing, filing, mail flow, and electronic filing.
• Maintain daily phone coverage and coordinate patient appointments.
• Communicate information to supervision and ensure security in reception area.
• Assist with intake, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend trainings and perform other duties as assigned.

Skills

Customer service

Phone etiquette

Office reception

Education

HS diploma/GED

Job description

Pinnacle Treatment Centers, Inc. is seeking a Receptionist to create a positive, patient-focused experience and provide full front-desk support including clerical tasks, cash handling, and coordination of supplies.

The role requires a HS diploma or GED, at least one year in an office setting (medical field a plus), and up to 10% travel as needed. A strong customer service mindset is essential.