Front Desk Specialist — Member Experience

Genesis Health Clubs; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs in Albuquerque seeks a Front Desk Associate to manage daily front desk operations, process guest check-ins, support member retention, and uphold high quality customer service. The role requires CPR certification or the ability to obtain within 60 days, weekend/evening/holiday availability, cash handling, and strong teamwork in a friendly, professional gym environment.

You will greet members by name, answer phones, transfer calls, and coordinate with staff to ensure a clean,

Qualifications

• Customer service experience required.
• Cash handling and card processing experience.
• CPR certification required or within 60 days of start date.
• Available to work weekends, evenings, and holidays.
• Ability to work well with others.

Responsibilities

• Handle front desk operations and guest check-ins.
• Answer phones and transfer calls.
• Maintain knowledge of club amenities and member relations.
• Keep front desk clean, organized and stocked at all times.
• Attend staff meetings and club events.
• Establish professional relationships with members and staff.
• Respond quickly and appropriately to emergencies.

Skills

Customer service

Cash handling

Phone etiquette

Teamwork

Emergency response

Job description

Genesis Health Clubs in Albuquerque seeks a Front Desk Associate to manage daily front desk operations, process guest check-ins, support member retention, and uphold high quality customer service. The role requires CPR certification or the ability to obtain within 60 days, weekend/evening/holiday availability, cash handling, and strong teamwork in a friendly, professional gym environment.

You will greet members by name, answer phones, transfer calls, and coordinate with staff to ensure a clean,