Front Desk Specialist — Guest Services & Reservations

StepStone-Hospitality-Inc; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

StepStone-Hospitality-Inc in Indianapolis seeks a front desk associate to register guests, assign rooms, issue keys, and guide guests on local services and amenities. You will manage reservations, post charges, and handle payments with a professional demeanor.

Holiday/weekend availability is required, and familiarity with hospitality software is a plus. The role supports 24/7/365 operations in a fast-paced hotel environment.

Qualifications

• Must have customer service experience; hotel experience preferred.
• Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
• Possession of an unrestricted Indiana Driver's License is preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.

Skills

Customer service

Interpersonal skills

Professional demeanor

Upscale service

Education

High school education

Tools

Marriott systems

Lightspeed PMS

Job description

StepStone-Hospitality-Inc in Indianapolis seeks a front desk associate to register guests, assign rooms, issue keys, and guide guests on local services and amenities. You will manage reservations, post charges, and handle payments with a professional demeanor.

Holiday/weekend availability is required, and familiarity with hospitality software is a plus. The role supports 24/7/365 operations in a fast-paced hotel environment.