Guest Services Associate - Front Desk & Reservations

Appone; Indianapolis (IN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Life insurance

Disability insurance

Employee Assistance Program

401(k) with match

Job summary

HM Alpha Hotels & Resorts at Hilton Indianapolis 226 is seeking a Guest Service Representative. This hourly role supports the front office, handles check-in/check-out, processes payments, and provides attentive, friendly service to guests.

Key duties include greeting guests, managing reservations, answering inquiries about services and directions, keeping accurate guest records, and upholding credit policies.

Qualifications

• High school diploma or equivalent required.
• Familiarity with hotel procedures and guest service best practices is an asset.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bell Attendant or guest.
• Answer inquiries about hotel services, registration, dining, directions.
• Keep records of room availability and guest accounts; may manage reservations.
• Compute bill, collect payments, and post charges.
• Understand and enforce hotel credit policies; handle deposits.
• Greet guests in a friendly and warm manner.
• Lead capacity duties: supervise assigned employees when applicable.
• May arrange reservations, valuables deposits, or special guest requests.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Discretion

Education

High school diploma

Job description

HM Alpha Hotels & Resorts at Hilton Indianapolis 226 is seeking a Guest Service Representative. This hourly role supports the front office, handles check-in/check-out, processes payments, and provides attentive, friendly service to guests.

Key duties include greeting guests, managing reservations, answering inquiries about services and directions, keeping accurate guest records, and upholding credit policies.