Guest Services Concierge — Front Desk & Reservations

StepStone Hospitality; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

StepStone Hospitality is seeking a front desk/guest services associate in Indianapolis, IN. You will register and assign rooms, issue keys, and assist guests with information about services, dining, and local directions.

The role requires strong customer service, weekend availability, and familiarity with hotel software such as Marriott systems or Lightspeed PMS. A valid Indiana license and alcohol server permit are preferred.

Qualifications

• Must have customer service experience; hotel experience preferred.
• Experience with Marriott systems and/or Lightspeed PMS is a plus.
• Must have Indiana alcohol server permit or willingness to obtain license immediately upon hire.
• Unrestricted Indiana driver's license with no major infractions preferred.
• Weekend and holiday availability required; 24/7/365 operations.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and post charges to guest bill.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill.
• Make transportation or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift.

Skills

Customer service

Interpersonal skills

Upscale service

Education

High school diploma

CPR/First Aid training preferred

Tools

Marriott systems

Lightspeed PMS

Job description

StepStone Hospitality is seeking a front desk/guest services associate in Indianapolis, IN. You will register and assign rooms, issue keys, and assist guests with information about services, dining, and local directions.

The role requires strong customer service, weekend availability, and familiarity with hotel software such as Marriott systems or Lightspeed PMS. A valid Indiana license and alcohol server permit are preferred.