Front Desk & Guest Services Specialist

StepStone-Hospitality-Inc; Maryland Heights (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

StepStone-Hospitality-Inc in Maryland Heights, MO seeks a Front Desk Agent to greet, register, and assign rooms, issue keys, and provide directions and hotel information. You will handle mail, inquiries, and guest accounts, and keep records up to date.

The ideal candidate has front desk or customer service experience, excellent verbal and written communication, strong organizational and multitasking skills, and availability for weekend shifts.

Qualifications

• Experience in front desk or customer service is required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Weekend availability may be required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries about hotel services; registers guests; provides travel information.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

Skills

Customer service

Front desk

Communication

Organization

Multitasking

Cash handling

Tools

Scheduling software

Job description

StepStone-Hospitality-Inc in Maryland Heights, MO seeks a Front Desk Agent to greet, register, and assign rooms, issue keys, and provide directions and hotel information. You will handle mail, inquiries, and guest accounts, and keep records up to date.

The ideal candidate has front desk or customer service experience, excellent verbal and written communication, strong organizational and multitasking skills, and availability for weekend shifts.