On-Site Guest Experience Specialist & Front Desk Host

INDIANAPOLIS ECHO SUITES; Indianapolis (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee housing discount

401(k) plan with a matching portion

Enjoy a healthy work-life balance

Outstanding health benefits

Opportunities for growth within the公司

Job summary

Holladay Hospitality Group is seeking a passionate Guest Services Representative to deliver exceptional hospitality at our Indianapolis on-site front desk. You will greet guests, assist with check-ins and check-outs, and ensure a welcoming atmosphere throughout the stay.

You will provide information on transportation and dining options, handle guest requests, and resolve conflicts to ensure memorable experiences for all guests.

Responsibilities

• Consistently exceed guest expectations by delivering outstanding hospitality
• Warmly greet guests upon arrival, ensuring a welcoming atmosphere
• Handle guest check-ins and check-outs efficiently
• Provide excellent front desk services to enhance guest experiences
• Assign rooms and manage administrative tasks
• Handle mail and messages, process guest payments
• Serve as a knowledgeable resource for guests, offering information on transportation and dining options
• Accommodate general and unique guest requests
• Skillfully diffuse conflicts or tense situations with guests

Job description

Holladay Hospitality Group is seeking a passionate Guest Services Representative to deliver exceptional hospitality at our Indianapolis on-site front desk. You will greet guests, assist with check-ins and check-outs, and ensure a welcoming atmosphere throughout the stay.

You will provide information on transportation and dining options, handle guest requests, and resolve conflicts to ensure memorable experiences for all guests.