Downtown Front Desk Guest Experience Specialist

hriproperties; Indiana (PA); On-site; USD 28,000 - 38,000; Full time

Job summary

HRI in downtown Indianapolis is seeking a Guest Services Agent to warmly welcome guests and manage check-in/check-out, ensuring a smooth arrival and departure experience.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy front desk environment, with opportunities for career growth in a thriving Midwestern market.

Candidates with hospitality or service experience and familiarity with hotel PMS are encouraged to apply.

Qualifications

• Strong customer service and communication abilities.
• Able to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution skills.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Guest services

Customer service

Communication skills

Multitasking

Data entry

Professional demeanor

Education

High school diploma (preferred)

Tools

Hotel PMS

Job description

HRI in downtown Indianapolis is seeking a Guest Services Agent to warmly welcome guests and manage check-in/check-out, ensuring a smooth arrival and departure experience.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy front desk environment, with opportunities for career growth in a thriving Midwestern market.

Candidates with hospitality or service experience and familiarity with hotel PMS are encouraged to apply.