Front Desk Specialist - Fast-Paced Insurance Office

Cochrane & Company; Spokane (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cochrane & Company, a leading independent U.S. insurance wholesaler, seeks a full-time Receptionist. The role handles high-volume calls, greets visitors, routes inquiries, and performs general administrative tasks to support daily operations.

Ideal candidates will have a high school diploma, strong Microsoft Office and database skills, and the ability to organize, prioritize, and communicate effectively in writing and speech. This position emphasizes reliability and professional presence.

Qualifications

• High School Diploma or equivalent required.
• Advanced knowledge of Microsoft Office products and database management systems.
• Ability to organize and prioritize effectively.
• Detail oriented with good analytical skills.
• Ability to manage multiple projects and meet deadlines.
• Excellent verbal and written communication with coworkers, managers and the public.
• Operate standard office equipment (computers, copiers, scanners).
• Ability to follow oral and written instructions.

Responsibilities

• Answer a high volume of calls and maintain a rapid response rate.
• Open, sort, scan and route incoming mail.
• Prepare and post outgoing mail.
• Prepare insurance documents for delivery.
• Index new business submissions electronically in the agency management system.
• Index unaddressed items to the appropriate department in the system.
• Maintain and update daily logs of staff availability for inbound calls.
• Organize and order office supplies for the entire office.
• File data and perform routine clerical tasks for other departments.
• Communicate with customers/vendors/visitors and staff clearly, in person or by phone or written communication.
• Maintain professional relationships with coworkers and the public.
• Perform reception duties efficiently and courteously.
• Maintain regular attendance and professional appearance.
• Pursue personal development necessary for effective performance.
• Perform related duties as assigned.

Skills

Microsoft Office

Database management systems

Communication skills

Organization & prioritization

Detail oriented

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Database management systems

Job description

Cochrane & Company, a leading independent U.S. insurance wholesaler, seeks a full-time Receptionist. The role handles high-volume calls, greets visitors, routes inquiries, and performs general administrative tasks to support daily operations.

Ideal candidates will have a high school diploma, strong Microsoft Office and database skills, and the ability to organize, prioritize, and communicate effectively in writing and speech. This position emphasizes reliability and professional presence.