Receptionist

Cochrane & Company; Spokane (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cochrane & Company, a leading independent U.S. insurance wholesaler, seeks a full-time Receptionist. The role handles high-volume calls, greets visitors, routes inquiries, and performs general administrative tasks to support daily operations.

Ideal candidates will have a high school diploma, strong Microsoft Office and database skills, and the ability to organize, prioritize, and communicate effectively in writing and speech. This position emphasizes reliability and professional presence.

Qualifications

• High School Diploma or equivalent required.
• Advanced knowledge of Microsoft Office products and database management systems.
• Ability to organize and prioritize effectively.
• Detail oriented with good analytical skills.
• Ability to manage multiple projects and meet deadlines.
• Excellent verbal and written communication with coworkers, managers and the public.
• Operate standard office equipment (computers, copiers, scanners).
• Ability to follow oral and written instructions.

Responsibilities

• Answer a high volume of calls and maintain a rapid response rate.
• Open, sort, scan and route incoming mail.
• Prepare and post outgoing mail.
• Prepare insurance documents for delivery.
• Index new business submissions electronically in the agency management system.
• Index unaddressed items to the appropriate department in the system.
• Maintain and update daily logs of staff availability for inbound calls.
• Organize and order office supplies for the entire office.
• File data and perform routine clerical tasks for other departments.
• Communicate with customers/vendors/visitors and staff clearly, in person or by phone or written communication.
• Maintain professional relationships with coworkers and the public.
• Perform reception duties efficiently and courteously.
• Maintain regular attendance and professional appearance.
• Pursue personal development necessary for effective performance.
• Perform related duties as assigned.

Skills

Microsoft Office

Database management systems

Communication skills

Organization & prioritization

Detail oriented

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Database management systems

Job description

Cochrane & Company is one of the largest independently owned insurance wholesalers in the U.S. and is considered a technology leader within our industry. We have a great team of employees who are very energetic and helpful! Our company is proud of the customer and family-oriented environment that we have created. We work hard but we have exceedingly good time. We are currently looking to hire a full-time Receptionist to join our organization.

Job summary

The primary objective is to answer a multi-line system quickly (ideally on the first ring), direct calls to their destination without delay, greet customers and colleagues, process mail and perform general administrative duties as assigned.

Summary of essential job functions

1. Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
2. Open, sort, scan and route incoming mail.
3. Prepare and post outgoing mail.
4. Prepare insurance documents for delivery.
5. Index new business submissions electronically in the agency management system.
6. Index unaddressed items to appropriate department in the agency management system.
7. Maintain and update daily, a log of the availability of colleagues to receive inbound calls.
8. Organize, maintain and order relevant office supplies for entire office use.
9. File data and perform other routine clerical tasks as assigned and for other departments as needed.
10. Communicate verbally and in writing between customers/vendors/visitors/and relevant staff. Interpret and respond clearly and effectively to spoken requests over the phone or in person, verbal and/or written instructions.
11. Establish and maintain effective working relationships with co-workers, supervisors and the general public.
12. Perform reception duties in an efficient, professional and courteous manner.
13. Maintain regular consistent and professional attendance, punctuality and personal appearance.
14. Pursue personal development of skills and knowledge necessary for the effective performance of the role.
15. Perform related duties as assigned.

Minimum requirements

1. High School Diploma or equivalent.
2. Advanced knowledge of personal computers. Specifically Microsoft office products and data base management systems.
3. Ability to organize and prioritize effectively.
4. Ability to be detail oriented.
5. Ability to manage multiple projects and consistently meet deadlines.
6. Ability to communicate effectively both verbally and in writing with co-workers, managers and public.
7. Ability to operate standard office equipment including but not limited to computers, copiers and scanners.
8. Ability to follow oral and written instructions.
9. Good analytical and problem-solving skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.