Front Desk & Guest Services Specialist

Atrium Hospitality; Virginia; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage —Medical

Paid Time Off & Vacation

DailyPay and wellness programs

Tuition reimbursement and brand-disc

Job summary

Atrium Hospitality is seeking a full-time Front Desk Associate at Hampton Roads Embassy Suites in Hampton, VA. You will manage guest check-ins/check-outs with warmth, resolve issues, and support daily operations to ensure a welcoming lobby experience.

We value customer service, hospitality experience, and tech-savvy team members who can learn hotel systems quickly. This role requires physical effort and a positive, can-do attitude, with opportunities for growth within Atrium’s network.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Hospitality experience

Tech savvy

Lift 50 lbs

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Atrium Hospitality is seeking a full-time Front Desk Associate at Hampton Roads Embassy Suites in Hampton, VA. You will manage guest check-ins/check-outs with warmth, resolve issues, and support daily operations to ensure a welcoming lobby experience.

We value customer service, hospitality experience, and tech-savvy team members who can learn hotel systems quickly. This role requires physical effort and a positive, can-do attitude, with opportunities for growth within Atrium’s network.