Guest Experience Concierge

Southall - Farm and Inn; Franklin (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier hospitality provider in Franklin, TN is seeking a Guest Services Agent. The role involves greeting guests, assisting with registration, and ensuring a memorable stay through exceptional service. Ideal candidates will demonstrate strong communication skills, the ability to manage guest inquiries, and experience in conflict resolution. A high school diploma is preferred, and a neat appearance is essential.

Qualifications

• Strong communication skills in English (verbal and written).
• Ability to maintain a neat and clean appearance.
• Experience in resolving guest conflicts.

Responsibilities

• Greet customers and assist with the registration process.
• Handle guest inquiries and complaints with a positive attitude.
• Perform duties during emergency situations efficiently.

Skills

Customer service skills

Mathematical calculation skills

Communication skills

Patience and diplomacy

Computer proficiency

Education

High School diploma

Job description

A premier hospitality provider in Franklin, TN is seeking a Guest Services Agent. The role involves greeting guests, assisting with registration, and ensuring a memorable stay through exceptional service. Ideal candidates will demonstrate strong communication skills, the ability to manage guest inquiries, and experience in conflict resolution. A high school diploma is preferred, and a neat appearance is essential.