Front Desk Specialist – Customer Experience

Camping World; Coldwater (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job training

Medical

Dental

Vision

Job summary

Camping World in Coldwater, MI is seeking a friendly Receptionist to be the first point of contact for customers and to set a positive tone at the front desk. Greet and welcome guests, direct them to the appropriate team member, manage the front desk and phone activity, log calls in the CRM, and support daily operations with reliability and a can‑do attitude.

This role requires high school education, customer service experience, strong organizational and interpersonal skills, and the ability to

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative, with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base; Computer skills: MS Office.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Interpersonal skills

Presentation

Relationship-building

Initiative

Leadership

Reliability

Organizational skills

Multitasking

MS Office

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World in Coldwater, MI is seeking a friendly Receptionist to be the first point of contact for customers and to set a positive tone at the front desk. Greet and welcome guests, direct them to the appropriate team member, manage the front desk and phone activity, log calls in the CRM, and support daily operations with reliability and a can‑do attitude.

This role requires high school education, customer service experience, strong organizational and interpersonal skills, and the ability to