Front Desk Concierge & Customer Experience

FreedomRoads, LLC; Longmont (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Receptionist to greet customers, manage front desk activities, and direct inquiries to the appropriate team members. You will be the first point of contact, setting a positive tone and ensuring a high level of service.

The role requires a high school education or equivalent, strong customer service experience, and solid MS Office skills. You will contribute to a collaborative team and support the organization’s growth and customer satisfaction goals.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base.
• Computer skills: MS Office.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Customer service

Interpersonal skills

Leadership

Initiative

Reliability

Multitasking

MS Office

Education

High School diploma or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to greet customers, manage front desk activities, and direct inquiries to the appropriate team members. You will be the first point of contact, setting a positive tone and ensuring a high level of service.

The role requires a high school education or equivalent, strong customer service experience, and solid MS Office skills. You will contribute to a collaborative team and support the organization’s growth and customer satisfaction goals.