Front Desk & Customer Experience Specialist

FreedomRoads, LLC; Berkley (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Receptionist to be the first point of contact and greet customers, ensuring a positive experience at every interaction. You will manage front desk duties, direct VIP appointments, and support the team with calls and inquiries while maintaining accurate CRM records.

The role emphasizes strong interpersonal skills, initiative, reliability, and the ability to multitask in a dynamic retail environment. Full-time position with comprehensive benefits and growth opportunities.

Qualifications

• Experience in a high-standard customer service environment preferred.
• Strong interpersonal and presentation skills.
• Ability to take initiative and work well within a team.

Responsibilities

• Greet and welcome customers and serve as first point of contact.
• Set a positive tone and coordinate front desk activities.
• Answer and direct phone calls and assist VIP appointments.
• Assist customers and direct them to appropriate team members.
• Maintain CRM records for incoming calls and appointments.
• Participate in other front desk duties as needed.

Skills

Interpersonal skills

Customer service

Organization

Initiative/leadership

Multitasking

Communication

MS Office

Education

High School or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact and greet customers, ensuring a positive experience at every interaction. You will manage front desk duties, direct VIP appointments, and support the team with calls and inquiries while maintaining accurate CRM records.

The role emphasizes strong interpersonal skills, initiative, reliability, and the ability to multitask in a dynamic retail environment. Full-time position with comprehensive benefits and growth opportunities.