Front Desk & Customer Experience Lead

Camping World; Myricks (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers, greet guests, and set a positive tone at the front desk. You will handle VIP check-ins, direct calls, and support sales through CRM notes, contributing to a high-standard customer experience.

We offer a comprehensive benefits package for full-time staff, including paid time off, a 401(k), and employee assistance programs.

Qualifications

• High school education or equivalent is required.
• Experience in a high-standard customer service environment is preferred.
• Excellent interpersonal and relationship-building skills are essential.

Responsibilities

• First point of contact for customers and greet visitors.
• Direct customers to appropriate team members and coordinate front desk activities.
• Answer and direct incoming phone calls and manage CRM notes for sales inquiries.
• Assist customers with questions at the reception desk and support VIPs as needed.
• Maintain a positive, professional demeanor and contribute to a welcoming environment.

Skills

Customer service

Communication

Leadership

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers, greet guests, and set a positive tone at the front desk. You will handle VIP check-ins, direct calls, and support sales through CRM notes, contributing to a high-standard customer experience.

We offer a comprehensive benefits package for full-time staff, including paid time off, a 401(k), and employee assistance programs.