Front Desk Concierge & Customer Experience Lead

FreedomRoads, LLC; Tucson (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World in the United States is seeking a friendly Receptionist to be the first point of contact for customers and visitors at the front desk. You will greet guests, set a welcoming tone, and direct inquiries to the appropriate team members.

The role requires a high school education or equivalent and experience in customer service. You will contribute to a positive customer experience and support front desk operations with strong organizational skills.

Qualifications

• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative and lead in challenging situations.
• Strong organizational skills with the ability to multitask.

Responsibilities

• First point of contact for customers
• Greet and welcome customers
• Set tone for a positive customer experience
• Check in VIP appointments and direct customers to the appropriate team member(s)
• Coordinate front desk activities including answering and directing incoming phone calls
• Track incoming sales calls in our CRM
• Maintain a strong work ethic with total commitment to success every day
• Assist customers with any questions directed to the reception desk
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Initiative

Leadership

Multitasking

MS Office

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World in the United States is seeking a friendly Receptionist to be the first point of contact for customers and visitors at the front desk. You will greet guests, set a welcoming tone, and direct inquiries to the appropriate team members.

The role requires a high school education or equivalent and experience in customer service. You will contribute to a positive customer experience and support front desk operations with strong organizational skills.