Front Desk & Client Services Specialist

H&R Block, Inc.; Jefferson City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Jefferson City, MO is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily operations alongside tax professionals in person.

This role offers training and can lead to tax preparation or office leadership paths. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma/GED

Tools

Scheduling systems

Teams

Job description

H&R Block, Inc. in Jefferson City, MO is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and support daily operations alongside tax professionals in person.

This role offers training and can lead to tax preparation or office leadership paths. Availability for evenings and weekends during tax season is required.