Front Desk Specialist - Client Concierge & Admin Support

Mindful Support Services; Austin (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

PTO 15 days annually

Paid holidays (6)

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is hiring for a full-time front desk/administrative role in Austin, TX. The position focuses on delivering excellent customer service to clients in person, on the phone, and by email, while ensuring a welcoming environment and smooth front-desk operations.

Shifts are Monday–Friday, 9:00am–5:00pm, with potential for leadership training and career advancement within a supportive team dedicated to mental health care providers.

Qualifications

• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to step into uncomfortable situations with clients, providers and coworkers.
• Motivation to receive feedback and continually grow.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Skills

Customer service

Multi-tasking

Communication skills

Flexibility

Job description

Mindful Therapy Group is hiring for a full-time front desk/administrative role in Austin, TX. The position focuses on delivering excellent customer service to clients in person, on the phone, and by email, while ensuring a welcoming environment and smooth front-desk operations.

Shifts are Monday–Friday, 9:00am–5:00pm, with potential for leadership training and career advancement within a supportive team dedicated to mental health care providers.