Front Desk Receptionist - NW Hills, TX

Mindful Support Services; Austin (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

PTO 15 days annually

Paid holidays (6)

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is hiring for a full-time front desk/administrative role in Austin, TX. The position focuses on delivering excellent customer service to clients in person, on the phone, and by email, while ensuring a welcoming environment and smooth front-desk operations.

Shifts are Monday–Friday, 9:00am–5:00pm, with potential for leadership training and career advancement within a supportive team dedicated to mental health care providers.

Qualifications

• Strong work ethic and ownership of your role.
• Ability to multi-task and prioritize.
• Willingness to step into uncomfortable situations with clients, providers and coworkers.
• Motivation to receive feedback and continually grow.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Skills

Customer service

Multi-tasking

Communication skills

Flexibility

Job description

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $19/hr

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 25+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow
• Schedule flexibility: Hours of operations are Monday-Friday 7:00am-8:00pm and Saturdays 8:00am-4:00pm
• Shifts offered is Monday - Friday, 9:00am-5:00pm.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full-time, shifts are Monday - Friday, 9:00am-5:00pm.

Salary: $19/hr