Front Desk Administrator - Mountlake Terrace, WA

Mindful Support Services; Mountlake Terrace (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

75% health/dental/vision coverage

15 PTO days annually

6 paid holidays per year

401k matching

Life Insurance

Professional development

Job summary

Mindful Therapy Group is seeking a full-time front desk representative in Mountlake Terrace, WA. The role focuses on delivering excellent customer service, welcoming clients, and managing front-desk operations to keep daily workflows smooth.

The position offers training, advancement opportunities, and a supportive team in a private-practice services environment. Benefits include substantial health coverage, PTO, holidays, 401k matching, life insurance, and professional development.

Qualifications

• Experience in customer service is preferred.
• Ability to multi-task and prioritize tasks.
• Willingness to engage with clients and providers.
• Open to feedback and growth.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

Skills

Customer service

Multitasking

Communication

Front desk

Job description

Job Type: Full-time, Tuesday-Saturday. Tuesday - Friday are rotated shifts between 7am-8pm. Saturdays are 8-4pm Salary: $22/hr

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 25+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you'll need to be successful

• Strong work ethic and ownership of your role
• Ability to multi-task and prioritize
• Willingness to step into uncomfortable situations with clients, providers and coworkers
• Motivation to receive feedback and continually grow

Schedule flexibility: Hours of operations are Monday-Friday 7:00am-8:00pm and Saturdays 8:00am-4:00pm Shifts offered is Tuesday-Saturday. Tuesday - Friday are rotated shifts between 7am-8pm. Saturdays are 8-4pm

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.