Front Desk Specialist & Admin Support

Region 7 Area Agency on Aging; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Region 7 Area Agency on Aging is seeking a friendly Receptionist to manage the front desk, greet visitors, and route calls, ensuring smooth daily operations.

You will handle mail, basic clerical tasks, scheduling, and office supply management, providing excellent customer service and support to staff across the organization.

Strong communication, organization, and multitasking skills are essential in this role to maintain an orderly, efficient office environment.

Qualifications

• High school diploma or equivalent.
• Receptionist/front desk experience preferred.
• Proficiency with Microsoft Office and basic data entry.
• Ability to operate fax, printer, scanner, copier.
• Strong verbal and written communication.
• Professional demeanor and reliability.
• Strong organization and time management.
• Multitasking and customer-service orientation.

Responsibilities

• Greet visitors and direct them to staff.
• Answer and screen multi-line phone calls.
• Provide information in person, by phone, or email.
• Direct visitors to appropriate employee or office.
• Receive, sort, and distribute mail and deliveries.
• Maintain reception area tidy and stocked.
• Assist scheduling of staff or departments.
• Perform clerical tasks: filing, photocopying, data entry.
• Support colleagues with administrative tasks.
• Maintain logs of faxes, mail, and deliveries.
• Operate postage meter and manage postage as needed.
• Sort mail, date, and distribute staff mail.
• Maintain office supplies inventory and process staff-supply orders.

Skills

Front desk experience

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Attention to detail

Professional demeanor

Technology proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Email platforms

Booking systems

Multi-line phone systems

Job description

Region 7 Area Agency on Aging is seeking a friendly Receptionist to manage the front desk, greet visitors, and route calls, ensuring smooth daily operations.

You will handle mail, basic clerical tasks, scheduling, and office supply management, providing excellent customer service and support to staff across the organization.

Strong communication, organization, and multitasking skills are essential in this role to maintain an orderly, efficient office environment.