Front Desk & Office Support Specialist

Region VII Area Agency on Aging; Michigan; On-site; USD 30,000 - 36,000; Full time

Job summary

Region VII Area Agency on Aging is seeking a friendly receptionist to manage the front desk, greet visitors, and route calls. Responsibilities include basic inquiries, mail handling, scheduling, and light administrative tasks. A high school diploma or equivalent is expected, with preference for prior front desk experience and strong communication skills.

The role requires organization, multitasking, and a professional demeanor to support daily office operations at our Michigan office.

Qualifications

• Experience at front desk or receptionist role preferred.
• Proficiency with Microsoft Office and basic data-entry.
• Ability to answer inquiries in person, by phone, or email.
• Strong verbal and written communication skills.
• Organized and capable of multitasking in a busy environment.

Responsibilities

• WElcomes visitors in a professional and friendly manner.
• Answers, screens, and forwards calls using multi-line systems.
• Provides general information in person, by phone, or via email.
• Directs visitors to appropriate staff or offices.
• Receives, sorts, and distributes mail and deliveries.
• Maintains reception area tidy and presentable.
• Assists in scheduling appointments for staff or departments.
• Performs clerical tasks such as filing, photocopying, data entry, and document prep.
• Supports colleagues with administrative tasks as needed.
• Maintains log of faxes and mail, operates postage meter, and orders supplies.

Skills

Front desk experience

Customer service orientation

Verbal and written communication

Organization and time-management

Multitasking

Attention to detail

Professional demeanor

Data entry

Scheduling appointments

Tech proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Email platforms

Multi-line phone systems

Job description

Region VII Area Agency on Aging is seeking a friendly receptionist to manage the front desk, greet visitors, and route calls. Responsibilities include basic inquiries, mail handling, scheduling, and light administrative tasks. A high school diploma or equivalent is expected, with preference for prior front desk experience and strong communication skills.

The role requires organization, multitasking, and a professional demeanor to support daily office operations at our Michigan office.