Senior Living Front Desk & Welcome Coordinator

Western States Lodging and Management; South Jordan (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Hotel discounts

Medical, Dental, Vision

PTO & Vacation

Job summary

Western States Lodging & Management is seeking a friendly, organized Receptionist to greet residents, families, and visitors. You’ll manage front-desk operations, coordinate activities, and support billing and records with discretion and welcome.

Strong communication, teamwork, and a patient, service-oriented attitude are essential. Ideal candidates have 3+ years in reception or administration, proficiency in Microsoft Office, and a track record of mentoring peers.

Qualifications

• Previous experience in receptionist/administrative roles.
• Strong communication and interpersonal skills.
• Ability to train and mentor new staff.

Responsibilities

• Create a warm, professional first impression for residents, families, visitors, and associates.
• Handle high-volume telephone and front-desk activity accurately and efficiently.
• Coordinate daily front-desk operations to ensure coverage and organization.
• Assist onboarding and training of new reception associates on procedures and systems.
• Serve as a liaison between residents, families, associates, and management.
• Respond to questions with empathy and sound judgment; escalate when needed.
• Coordinate appointments, transportation, and activities; ensure clear communication.
• Maintain confidential resident files, records, and documentation with accuracy.
• Support business office tasks including billing docs and supplies.
• Prepare correspondence and reports using office software.
• Maintain a professional, welcoming reception area aligned with community standards.

Skills

Customer service

Communication

Multitasking

Leadership

Training

Mentoring

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Western States Lodging & Management is seeking a friendly, organized Receptionist to greet residents, families, and visitors. You’ll manage front-desk operations, coordinate activities, and support billing and records with discretion and welcome.

Strong communication, teamwork, and a patient, service-oriented attitude are essential. Ideal candidates have 3+ years in reception or administration, proficiency in Microsoft Office, and a track record of mentoring peers.