Front Desk & Admin Operations Specialist

Generations Health Association Inc; Cookeville (TN); On-site; USD 28,000 - 34,000; Full time

Job summary

Generations Health Association Inc is seeking a dedicated Receptionist to join our Administrative Department. The role involves serving as a reception and supply clerk, organizing workloads, and maintaining office equipment.

The successful candidate will manage multi-line calls, interact with members and families, verify insurance, and coordinate schedules for medical staff while ensuring accurate chart updates and timely communications.

Qualifications

• High School Diploma required.
• College degree preferred.
• 2–5 years of office experience.

Responsibilities

• Operate a multi-line telephone system with on/off service for nights, weekends, weather, and holidays.
• Communicate effectively with the public, members, and coworkers.
• Verify insurance with the corporate billing department.
• Manage scheduling for MD, NP, and Therapist, and handle schedule changes.
• Call and confirm daily appointments with service recipients.
• Check in recipients on arrival and notify providers of appointments kept.
• Follow up on missed appointments.
• Prepare front desk memos to charts and mail weekly.
• Audit charts for upcoming appointments and send receipts to corporate.
• Maintain petty cash and request reimbursements when needed.
• Ensure postage is available and add as needed.
• Prepare deposits for GMHC and forward to corporate.
• Complete and submit sliding scale fee forms to corporate.

Skills

Multitask

Phone system

Public communication

Office equipment

Education

High School Diploma

Job description

Generations Health Association Inc is seeking a dedicated Receptionist to join our Administrative Department. The role involves serving as a reception and supply clerk, organizing workloads, and maintaining office equipment.

The successful candidate will manage multi-line calls, interact with members and families, verify insurance, and coordinate schedules for medical staff while ensuring accurate chart updates and timely communications.