Front Desk Services Lead - Growth & Flexible Schedule

Hampton Inn Hibbing; Hibbing (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Paid time off

401(k) for full-time employees

Discounts on hotels across the country

Opportunities for bonuses

DailyPay access to earned wages

Job summary

Hampton Inn Hibbing is seeking a Front Desk Supervisor responsible for supervising front desk operations, maintaining room data, hiring and training new associates, and ensuring excellent guest satisfaction. The ideal candidate should be highly organized, possess strong communication skills, and thrive in a team environment. Benefits include medical, dental, and vision insurance, along with paid time off, 401(k) options, and employee discounts. Come join our fast-paced and friendly team to provide exceptional service to our guests.

Qualifications

• Highly organized individual is required.
• Thorough knowledge of guest service and satisfaction necessary.
• Good verbal and written communication skills needed.

Responsibilities

• Ensure efficient and courteous treatment of all guests.
• Schedule and manage the front desk team.
• Collaborate across departments for effective communication.
• Address guest concerns and ensure follow-up.
• Maintain room inventory status for optimal revenue.
• Supervise bell staff activities for friendly guest interactions.

Skills

Organizational skills

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Hampton Inn Hibbing is seeking a Front Desk Supervisor responsible for supervising front desk operations, maintaining room data, hiring and training new associates, and ensuring excellent guest satisfaction. The ideal candidate should be highly organized, possess strong communication skills, and thrive in a team environment. Benefits include medical, dental, and vision insurance, along with paid time off, 401(k) options, and employee discounts. Come join our fast-paced and friendly team to provide exceptional service to our guests.