Front Desk & Guest Services Lead

ZMC Hotels; Hibbing (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

ZMC Hotels in Hibbing, MN is seeking a front desk supervisor to oversee guest check-in/check-out, manage reservation flow, and collaborate with sales, food and beverage, housekeeping, maintenance, and accounting to deliver exceptional service.

The role emphasizes a fast, friendly guest experience, strong team leadership, and a passion for hospitality. If you enjoy helping guests and guiding a dynamic front desk team, this is the place for you.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Ensure that all guests are treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Highly organized

Guest service knowledge

Verbal & written communication

Team leadership

Basic computational ability

Basic computer skills

Job description

ZMC Hotels in Hibbing, MN is seeking a front desk supervisor to oversee guest check-in/check-out, manage reservation flow, and collaborate with sales, food and beverage, housekeeping, maintenance, and accounting to deliver exceptional service.

The role emphasizes a fast, friendly guest experience, strong team leadership, and a passion for hospitality. If you enjoy helping guests and guiding a dynamic front desk team, this is the place for you.