Front Office Supervisor — Guest Experience Lead

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid weekly

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development

Employee referral program

Job summary

Buffalo Lodging Associates, LLC seeks a Front Office Supervisor for the Hampton Inn & Suites Buffalo Downtown. The role coordinates front desk operations and supports the management team to ensure superior guest service.

The position includes morning and evening shifts with competitive pay and a comprehensive benefits package. Medical, dental, vision, 401(k), paid time off, and more are offered to eligible employees.

Qualifications

• Experience in front office supervision preferred.
• Excellent guest service and communication skills.
• Ability to lead and develop a front desk team.

Responsibilities

• Oversee guest services and front desk operations to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team including interviewing, hiring, training, and performance reviews.

Skills

Front office operations

Guest services

Team supervision

Interviewing

Hiring & training

Customer communication

Job description

Buffalo Lodging Associates, LLC seeks a Front Office Supervisor for the Hampton Inn & Suites Buffalo Downtown. The role coordinates front desk operations and supports the management team to ensure superior guest service.

The position includes morning and evening shifts with competitive pay and a comprehensive benefits package. Medical, dental, vision, 401(k), paid time off, and more are offered to eligible employees.