Front Desk Representative

Mount Sinai Medical Center; Miami (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center Midtown is seeking a dedicated administrative support team member to handle front-office tasks in our busy practice. The role emphasizes accurate data entry, insurance verification, and prompt telephone communication to ensure smooth patient flow.

You will schedule appointments, process receipts, manage mail, and assist with record requests, all while maintaining confidentiality and a high level of customer service in a healthcare setting.

Qualifications

• Experience in a healthcare setting preferred but not required.
• Strong telephone etiquette and communication skills.
• Ability to accurately enter patient demographics and insurance data.
• Knowledge of insurance verification and referrals.
• Ability to schedule appointments and manage daily receipts.

Responsibilities

• Answer calls promptly and route to appropriate area.
• Enter patient demographics and insurance data accurately.
• Verify insurance information and obtain referrals/authorizations.
• Inform secretary about supply levels and reorder points.
• Copy patient records for insurers or other physicians.
• Distribute mail accurately and timely.
• Schedule appointments per practice policy.
• Process daily receipts and petty cash.

Skills

Telephone etiquette

Data entry accuracy

Insurance verification

Appointment scheduling

Mail distribution

Cash handling

Clerical organization

Communication skills

Education

High School Diploma

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.Culture of Caring: The Sinai WayOur hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Department:CC207679 MidtownJob Description Summary:Position ResponsibilitiesAnswers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.Repeats key information when writing down messages to ensure accuracy.Accurately enters patient demographics information and insurance data in the computer as documented.Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.Checks to ensure that patients fill out applicable forms completely and correctly.Informs secretary or Office Coordinator when supply level is approaching reorder point.Copies patient records if requested by insurance company or other physician's office.Distributes mail accurately and on a timely basis.Efficiently schedules appointments, recording them as documented and following practice policy.Responsible for completing daily receipts and journals and deposits to cashiers..Responsible for petty cash.QualificationsLicense/Registration/CertificationNot applicableEducationHigh SchoolExperienceExperience in a Healthcare setting preferred but not requiredBenefits:We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:Health benefitsLife insuranceLong-term disability coverageHealthcare spending accountsRetirement planPaid time offPet InsuranceTuition reimbursementEmployee assistance programWellness programOn-site housing for select positions and more!Degree Requirements:Certification: