Security Visitor Control Representative

CMP01 Mount Sinai Medical Center of Florida, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in South Florida is seeking a front desk associate to warmly greet patients, visitors and staff, handle inquiries, and support lobby operations.

You will protect patient privacy under HIPAA, direct concerns to the right managers, perform basic health screenings, enforce visitation policies, and assist with badge issuance and access control.

Qualifications

• Minimum of one year in customer service, with preferred experience in healthcare setting.
• High School Diploma preferred.

Responsibilities

• Greet patients, visitors, vendors and employees professionally and handle inquiries.
• Direct patient concerns to appropriate managers/directors.
• Maintain patient privacy and HIPAA compliance at all times.
• Administer basic health screening questionnaire for entrants.
• Enforce visitation policy and monitor lobby workflow.
• Issue visitor badges and manage badge compliance.

Skills

Customer service

Education

High School Diploma

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: Job Description Summary:

Position Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.
• In the event that a family member or visitor wishes to speak to a patient advocate, contact the Administrative Patient Representative @ ext. 52990 ext. 4.
• Able to use a 2 way radio.
• Visitor badging - able to utilize the visitor badging system and issue badge to patients and visitors.
• Monitors employee and contract vendors/badge compliance for facility access.
• Assists with end of shift procedures/duties, cleaning of equipment, packaging of screening station materials and storing in assigned area.

Qualifications

License/Registration/Certification n/a Education High School Diploma preferred Experience Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.