Evening Front Desk Associate (4pm–12am) — Customer Care & Security

FirstService Residential; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami Beach to greet residents, manage access, and monitor security systems. You will handle guest checks, respond to emergencies, and maintain daily logs with accuracy.

The role requires strong communication and customer service skills and may involve working evenings. Candidates should have a high school diploma or equivalent, with 2–3 years of business experience preferred.

Qualifications

• Candidate should have strong customer service and communication skills.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple languages fluency is desirable.
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Language skills

Education

High school diploma or equivalent

College-level courses in business or hospitality

Tools

Information systems literacy

Job description

FirstService Residential is seeking a Front Desk Associate in Miami Beach to greet residents, manage access, and monitor security systems. You will handle guest checks, respond to emergencies, and maintain daily logs with accuracy.

The role requires strong communication and customer service skills and may involve working evenings. Candidates should have a high school diploma or equivalent, with 2–3 years of business experience preferred.