Front Desk & Security Gatehouse Officer

FirstService Residential; Davenport (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Paid holidays

401(k) matching

Time off benefits

Job summary

FirstService Residential is seeking a Security professional to ensure high-quality service for residents, guests, and service providers. You will meet, greet, register guests, and maintain safety while logging daily records; you will respond to emergencies and operate electronic security systems.

The role includes monitoring access, maintaining logs, and supporting security and front desk staff meetings. The position requires a high school diploma and strong customer service background, with

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two to three years of business experience in a similar position preferred.
• Command of information system hardware/software is required.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Needs to read and understand The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Interpersonal skills

Emergency responsiveness

Multilingual (desirable)

Education

High school diploma or equivalency

College courses in business/hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Security professional to ensure high-quality service for residents, guests, and service providers. You will meet, greet, register guests, and maintain safety while logging daily records; you will respond to emergencies and operate electronic security systems.

The role includes monitoring access, maintaining logs, and supporting security and front desk staff meetings. The position requires a high school diploma and strong customer service background, with