Front Desk Supervisor: Guest Experience & Security

FirstService Residential; Miami (FL); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Dental and Vision

401k match

Paid holidays

Time off

Job summary

FirstService Residential is seeking a Front Desk Supervisor to oversee all front desk operations, greet residents and guests, and manage access control and emergency procedures. The role requires independent work with strong communication and multitasking abilities.

The position is full-time with rotating shifts and offers comprehensive benefits, including medical, dental, vision, paid holidays, and a 401k with company match. Some travel may be required to attend training and company functions.

Qualifications

• High school diploma or equivalent preferred; business/hospitality coursework preferred.
• 2–3 years of business experience preferred.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service and interpersonal skills.
• Ability to navigate the property quickly to meet job functions.
• Ability to work extended hours and weekends.
• Ability to respond to emergencies and callouts promptly.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for the Manager’s review.
• Works closely with Front Desk Coordinator and assists with filling shifts.
• Provides training for all new hires assigned to the property.
• Forward vacation and day-off requests for approval.
• Assists in investigations, tape/log reviews for incidents.
• Supports the Property Manager with administrative tasks and mailings.
• Demonstrates excellent customer service, communication, and time management.
• Monitors Emergency Response System and access controls.
• Greets and directs residents, guests, and invitees.
• Responds to emergencies promptly and communicate effectively.
• Maintains daily log, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment across the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Verbal communication

Written communication

Multilingual

Emergency response

IT skills

Time management

Shift flexibility

Interpersonal skills

Education

High school diploma

Business or Hospitality coursework

Tools

IT hardware/software

Job description

FirstService Residential is seeking a Front Desk Supervisor to oversee all front desk operations, greet residents and guests, and manage access control and emergency procedures. The role requires independent work with strong communication and multitasking abilities.

The position is full-time with rotating shifts and offers comprehensive benefits, including medical, dental, vision, paid holidays, and a 401k with company match. Some travel may be required to attend training and company functions.