Front Desk Specialist: Security & Guest Services

FirstService Residential; Fort Lauderdale (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits package

401k with company match

Paid holidays

Paid time off

Job summary

FirstService Residential is seeking a Front Desk Associate to work independently in Fort Lauderdale. You will greet residents, monitor access and security systems, and maintain daily logs while delivering exceptional customer service.

The role emphasizes clear written and verbal communication, multitasking, and handling on-site emergencies. Schedule includes evening and weekend shifts with potential travel for training.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multilingual ability desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Written communication

Verbal communication

Education

High school diploma or equivalent

College courses in business/hospitality

Tools

Information systems literacy

Job description

FirstService Residential is seeking a Front Desk Associate to work independently in Fort Lauderdale. You will greet residents, monitor access and security systems, and maintain daily logs while delivering exceptional customer service.

The role emphasizes clear written and verbal communication, multitasking, and handling on-site emergencies. Schedule includes evening and weekend shifts with potential travel for training.