Guest & Resident Security Gatehouse Specialist

FirstService Residential; Leesburg (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Paid holidays

401k

Job summary

FirstService Residential is seeking a security professional to safeguard residents, guests, and service providers at its Leesburg, FL property. The role includes greeting and registering individuals, maintaining safety, and documenting logs and forms.

The position reports to the Security Supervisor and requires readiness to respond to emergencies and operate security controls. Ideal candidates have a high school diploma, strong customer service experience, and 2–3 years in a similar role, with

Qualifications

• High school diploma or equivalent required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• 2–3 years of business experience in a similar position preferred.
• Command of information system hardware/software is required; strong written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Reads and understands The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Information systems

Multilingual

Education

High school diploma or equivalent

Business/hospitality coursework

Job description

FirstService Residential is seeking a security professional to safeguard residents, guests, and service providers at its Leesburg, FL property. The role includes greeting and registering individuals, maintaining safety, and documenting logs and forms.

The position reports to the Security Supervisor and requires readiness to respond to emergencies and operate security controls. Ideal candidates have a high school diploma, strong customer service experience, and 2–3 years in a similar role, with