Front Desk & Security Coordinator

Encore Capital Group; Troy (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Capital Group is seeking a Receptionist to manage front desk operations, greet visitors, answer calls, and support security and administrative tasks. The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.

The position emphasizes visitor management, call routing, and daily security-related duties, with opportunities for growth through training and internal development. Excellent communication is essential for success in this role.

Qualifications

• High School Diploma required.
• Experience with Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent customer service and communication skills.
• Preferred: Spanish language proficiency.

Responsibilities

• Welcome on-site visitors and announce to staff; issue visitor badges as required; maintain visitor calendar and logs.
• Answer incoming calls and route or take messages; manage the main company voicemail.
• Monitor security cameras and door alarms; maintain security logs.
• Perform basic administrative duties (copying, faxing, data entry, filing).
• Complete daily and weekly audits of security badges and materials.

Skills

Customer service

Communication

MS Office

Education

High School Diploma

Associate's degree (Office Management/Security/Public Relations)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Encore Capital Group is seeking a Receptionist to manage front desk operations, greet visitors, answer calls, and support security and administrative tasks. The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.

The position emphasizes visitor management, call routing, and daily security-related duties, with opportunities for growth through training and internal development. Excellent communication is essential for success in this role.