Front Desk & Visitor Security Coordinator

Midland Credit Management, an Encore Capital Group Company; Troy (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Professional development

Job summary

Midland Credit Management, an Encore Capital Group Company, is seeking a Receptionist to manage front-desk operations, greet visitors, handle calls, and support security procedures at our Troy, Michigan site. The role requires a High School Diploma, 1–2 years in a receptionist or customer-service role, and proficiency in Microsoft Office.

English is required; Spanish is preferred. The position includes paid time off, benefits, and opportunities for professional development.

Qualifications

• Minimum 1–2 years in receptionist or customer service roles.
• Requires a High School Diploma; Associate’s is preferred.
• Strong communication in English; Spanish preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) is expected.

Responsibilities

• Greet visitors, determine purpose, announce to staff, and issue visitor badges.
• Answer and route phone calls; manage voicemail and messages.
• Monitor site cameras and door alarms; maintain security logs.
• Perform basic admin tasks: copying, faxing, data entry, filing.
• Complete daily/weekly audits of security badges and materials.

Skills

Customer service

Communication

English proficiency

Microsoft Office

Education

High School Diploma

Associate’s in Office Management or related field

Tools

Microsoft Office Suite

Job description

Midland Credit Management, an Encore Capital Group Company, is seeking a Receptionist to manage front-desk operations, greet visitors, handle calls, and support security procedures at our Troy, Michigan site. The role requires a High School Diploma, 1–2 years in a receptionist or customer-service role, and proficiency in Microsoft Office.

English is required; Spanish is preferred. The position includes paid time off, benefits, and opportunities for professional development.