Front Desk & Security Coordinator

MCM Midland Credit Management, Inc.; Troy (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Career development (MCM Academy)

Healthcare insurance

Paid time off and holidays

Retirement savings plan

Volunteer opportunities

Job summary

Encore Capital Group is seeking a courteous front desk receptionist to join our Troy, Michigan site. You will answer calls, greet visitors, direct inquiries, and support security operations by monitoring cameras and badge issuance.

This role requires strong communication and customer service skills, with attention to details and a professional demeanor. Ideal candidates have a high school diploma, experience in an office or reception setting, and proficiency with MS Office.

Qualifications

• High School Diploma is required.
• Associate's degree in Office Management, Security, Public Relations, or related field is preferred.
• English language proficiency is required; Spanish is preferred.
• 1–2 years of receptionist, customer service or related clerical experience.
• Experience with Microsoft Office (Word, PowerPoint, Excel) is expected.
• Experience with monitoring cameras is a plus.

Responsibilities

• Maintain operations at the front desk including answering incoming calls, directing calls to appropriate associates, and greeting visitors.
• Serve as front-line security including monitoring badge access and issuance.
• Monitor site cameras for suspicious activities and report to facilities site management.
• Welcome on-site visitors and announce visitors to appropriate personnel.
• Monitor visitor access and issue visitor badges as required.
• Receive incoming subpoenas and alert appropriate personnel to their arrival.
• Maintain accurate visitor calendars and daily logs of badges issued or returned.
• Answer calls, determine nature of calls, and route or take messages for appropriate personnel.
• Retrieve messages from the main voicemail and forward to appropriate personnel.
• Continuously monitor security cameras and door alarms for suspicious activity.
• Maintain security log.
• Perform basic administrative duties including copying, faxing, data entry, and filing.
• Complete daily and weekly audits of security badges and materials.

Skills

Customer service

Communication skills

Receptionist experience

English proficiency

Spanish

Education

High School Diploma

Associate's in Office Management, Security, Public Relations, or related field

Tools

Microsoft Office

Job description

Encore Capital Group is seeking a courteous front desk receptionist to join our Troy, Michigan site. You will answer calls, greet visitors, direct inquiries, and support security operations by monitoring cameras and badge issuance.

This role requires strong communication and customer service skills, with attention to details and a professional demeanor. Ideal candidates have a high school diploma, experience in an office or reception setting, and proficiency with MS Office.